A very special and important distinction for Athens Airport for Customer Satisfaction:
In the framework of ACI World’s globally established ASQ Awards, recognizing best airports in the world for Customer Experience Athens Airport was awarded top position in Europe in the category 15-25 million passengers. This is a distinction of great importance, as it reflects the views of passengers, surveyed whilst travelling through airports by ACI’s Airport Service Quality, the world-renowned global benchmarking programme for passengers’ satisfaction.
The programme measures passengers’ views for 34 key performance indicators, while 74% of the world’s top 100 busiest airports are part of the ASQ network. In 2017, the programme served 343 airports in 84 countries.Athens International Airport CEO, Yiannis Paraschis stressed: “First place in Europe in the framework of the world-established ACI-ASQ, is really great news for us!
Since the airport’s opening, we measure customer satisfaction systematically and have always scored very high among our European counterparts.